What happens when a Pinned product disappears?

Avatar
Searchspring
Created / Updated
Follow

Merchandising Best Practices

Searchspring offers unique behavior when a pinned product disappears from Searchspring's index and later returns to the index.

This also applies to Removing Products.

A product can disappear from Searchspring's index for various reasons:

  • The product was removed from your store
  • The product was in some way marked as "unavailable" in your store
  • We have set up a custom filter to exclude certain products from being synced to Searchspring. A common example is to exclude products with zero stock availability.

If this happens:

The product will no longer show, but will return in its pinned position if/when it returns.

  1. A product is pinned to position 3 on a page.
  2. The product goes out of stock, and is un-synced from Searchspring, so it no longer shows anywhere.
  3. Later, the product comes back into stock, and is re-synced to Searchspring.
  4. The product re-appears, remembering it should be pinned in position 3 on the page.

 

However:

Re-saving a merchandising campaign while a pinned product is not synced will override any un-synced pinned products from returning to their pinned position later. The product will still return to the page, but will not be pinned to where it was.

  1. A product is pinned to position 3 on a page.
  2. The product goes out of stock, and is un-synced from Searchspring, so it no longer shows anywhere.
  3. The campaign for the page is modified and saved.
  4. Later, the product comes back into stock, and is re-synced to Searchspring.
  5. The product re-appears on the page where it would normally organically appear, not remembering where it was pinned before.

There are also some cases where a product is synced to Searchspring, but still may not be appearing. Check out Why is my product missing? to troubleshoot further on this.

 

In Category / Filter Campaigns:

The product may still be synced, but if the filter/category that made it belong to your campaign changes, it will no longer appear in that category specifically. However, the same rules as above still apply.

  1. A product is pinned to position 3 in the "Shoes" category
  2. The product's category is then changed to "Boots".
  3. This product can no longer appear in the "Shoes" page / campaign, since it no longer belongs to that category.
  4. Later, the product is changed back to the "Shoes" category.
  5. The product re-appears, remembering it should be pinned in position 3 on the page.
  6. Note: If the campaign is re-saved between steps 3-4 above, the product will no longer remember its pinned position.

 

This only applies to Searchspring-powered pages. We have no control over how / when these same products may show in product listing pages not powered by Searchspring.

 

Related articles

Comments

0 comments

Please sign in to leave a comment.